Shipping and Returns Policy

At Manatee Company Soap, we strive to provide you with the best shopping experience possible. Below you'll find our shipping and returns policy to ensure your satisfaction with every purchase.

Shipping Information

We currently offer shipping services exclusively within the lower 48 states of the United States. Orders are typically processed and shipped within 1-3 business days after payment confirmation. Once your order has been shipped, you will receive a shipping confirmation email with tracking information to monitor the status of your delivery.

We partner with trusted shipping carriers to ensure prompt and secure delivery of your items. While we make every effort to meet estimated delivery times, please note that shipping times may vary depending on factors such as destination, weather conditions, and carrier delays.

For any special shipping requests or inquiries, please contact our customer service team, and we'll do our best to accommodate your needs.

Returns and Exchanges

We want you to be completely satisfied with your purchase from Manatee Soap Company. If for any reason you are not happy with your order, we offer hassle-free returns and exchanges within 7 days of the delivery date.

To initiate a return or exchange, please follow these steps:

  1. Contact our customer service team to request a return authorization (RA) number.

  2. Pack the item securely in its original packaging (if available) and include any accessories or documentation that came with it.

  3. Clearly mark the RA number on the outside of the package.

  4. Ship the item back to us using a trackable shipping method to ensure safe and timely delivery.

Once we receive your returned item and verify its condition, we will process your refund or exchange promptly. Please note that shipping and handling charges are non-refundable, and return shipping costs are the responsibility of the customer unless the return is due to an error on our part or a defective product.

If you have any questions or need assistance with your return or exchange, please don't hesitate to contact our customer service team. We're here to help make your shopping experience with us as enjoyable as possible.

Contact Us

If you have any further questions or concerns regarding our shipping and returns policy, please don't hesitate to reach out to us. You can contact our customer service team via email at info@manateesoapco.com

Thank you for choosing Manatee Soap Company. We appreciate your business and look forward to serving you again soon!